We were extensively involved with this relocation project. Our direct involvement spanned over two years and started in advance of issuing the hospital’s Phone system requirements . Our Voice Over IP Team completed an in-depth analysis of the existing system equipment to verify that the new implementation meets today’s needs.
While he existing telephone system (PBX) is both antiquated and increasingly expensive to operate and maintain. The decision has been made to begin a gradual migration to Cisco Voice Over Internet Protocol (VoIP). The VoIP system will appear to most people as standard telephone sets on their desk, but much will change behind the scenes. These systems allow for improved voice quality, many new features, and easier management of telephone moves, adds and changes.
Advantages of Our VoIP Solution:
- Ability to Handle Moves, Adds, Changes more efficiently
- Remote Management of the system over the data network
- Most IP Phones come with an Ethernet jack into which a computer can be plugged for network connection
- Ability to quickly relocate phones or phone systems temporarily in an emergency
- Most IP Phone configurations allow for the handling of multiple calls coming in on the same line, so there will be less need for ‘rollover’ lines or hunt groups
- Ability to put phones in isolated locations that may have some Internet Service but not Telephone Service
- Unified Communications and Convergence: IP Phone systems can support not only voice but two-way video and display of data on the phones. Some applications provide broadcast messaging and notification to all phones through the phone display, with the announcement originating from a phone or a web service
- Integrated Messaging: integrates Voice Mail with E-Mail so that new voice mail messages would cause an E-Mail message to be sent with the voice message recording as an attachment
- Allow a user to sign-on at another phone (extension mobility) for a period of time and have their calls ring at that phone, or have the call ring at multiple locations including a cell phone
- Support
of ACD (Automatic Call Distribution) through a Contact Center subsystem